Legal

Privacy Policy & HIPAA Notice

Last Updated: June 2026

Introduction

Best Friends Health Care Services LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), Texas Health and Safety Code Chapter 181 (HB 300), and other applicable laws.

Information We Collect

Personal identification information (name, address, phone, email, date of birth)
Health information (care needs, medical conditions, medications, insurance information)
Payment information (processed securely through Stripe — we never store card numbers)
Website usage data (pages visited, time on site — no personally identifiable tracking)

How We Use Your Information

To provide and coordinate your care services
To process insurance claims and billing
To communicate with you about your services
To comply with legal and regulatory requirements
To improve our services and website

How We Protect Your Information

All electronic health information is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access to patient information is restricted to authorized personnel only
Staff undergo HIPAA training and sign confidentiality agreements
Physical records are stored in locked, secure locations
Regular security assessments and audits

Your Rights Under HIPAA

As a patient or client, you have the following rights regarding your protected health information:

Right to access your health records
Right to request corrections to your information
Right to know who has accessed your information
Right to request restrictions on certain uses of your information
Right to receive confidential communications
Right to file a complaint if you believe your privacy has been violated

Texas HB 300 Compliance

Under Texas law, you have additional protections for your health information:

We will not disclose your health information without your written authorization except as permitted by law
You have the right to receive notice of any unauthorized access to your information
Penalties for unauthorized disclosure can reach $250,000 per violation

Information Sharing

We may share your information only with:

Your insurance provider for claims processing
Other healthcare providers involved in your care (with your consent)
As required by law or court order
With your written authorization

We NEVER sell your personal or health information.

Cookies & Website Analytics

Our website uses minimal, privacy-respecting analytics. We do not use Google Analytics or any third-party tracking that shares your data with advertisers. You may disable cookies in your browser settings.

Data Retention

We retain health records for a minimum of 7 years as required by Texas law. Non-medical contact form submissions are retained for 2 years.

Children's Privacy

We do not knowingly collect information from children under 13 without parental consent.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

For privacy-related questions or to exercise your rights:

Phone: 713-485-6989
Email: info@bestfriendshcs.com
Mail: 9898 Bissonnet St. Suite 592, Houston, TX 77036
To file a HIPAA complaint: U.S. Department of Health and Human Services, Office for Civil Rights — www.hhs.gov/ocr